Privacy Policy

How we collect, use, and protect your personal information at Dokan Online.

Dokan Online Store operates this store and website to provide you with a curated shopping experience (the "Services"). Powered by Shopify, we ensure your data is handled with transparency and care. Please read this Privacy Policy carefully to understand our practices.

🔒 Personal Information We Collect or Process

"Personal information" refers to data that identifies or can reasonably be linked to you. We may collect the following categories depending on your interaction with us:

• ✦ Contact Details: Name, address, billing/shipping address, phone number, and email.
• ✦ Financial Information: Payment card details, transaction records, and payment confirmations.
• ✦ Account Information: Username, password, security questions, and preferences.
• ✦ Transaction History: Items viewed, added to cart, wishlisted, purchased, or returned.
• ✦ Communications: Information shared when contacting customer support.
• ✦ Device & Usage Details: IP address, browser type, network connection, and interaction history.

🌐 Personal Information Sources

• ✦ Directly from you: When creating an account, placing an order, or contacting support.
• ✦ Automatically: Via cookies, device identifiers, and site usage analytics.
• ✦ From Service Providers: Partners enabling technology, logistics, and payment features.
• ✦ Third Parties: Marketing networks and integration partners.

⚙️ How We Use Your Personal Information

• ✦ Provide & Improve Services: Fulfilling orders, processing payments, arranging shipping, managing returns, and recommending products.
• ✦ Marketing & Advertising: Sending promotional announcements and displaying targeted online ads.
• ✦ Security & Fraud Prevention: Authenticating accounts, securing payments, and preventing fraudulent activity.
• ✦ Customer Communication: Offering responsive support and order updates.
• ✦ Legal Compliance: Meeting statutory requirements and defending legal claims.

🤝 Shopify & Third-Party Disclosures

We share information with trusted third parties to run our store effectively:

✦ Shopify: Hosts our website, processes data, and provides enhanced features. You can review the Shopify Consumer Privacy Policy for details.

✦ Service Providers: IT management, courier partners, data analytics, and payment gateways.

🛡️ Security, Retention & Children's Data

✦ Security: While we employ technical safeguards, no internet transmission is 100% secure. Keep your credentials private.

✦ Retention: Data is kept as long as necessary to fulfill orders, maintain accounts, or resolve legal obligations.

✦ Children's Data: Services are not directed to minors under the age of majority.

📋 Your Rights and Choices

Depending on your location, you may hold the following rights:

• ✦ Right to Access / Know: Request details of personal data held about you.
• ✦ Right to Delete: Ask us to erase your personal information.
• ✦ Right to Correct: Update inaccurate or incomplete details.
• ✦ Opt-Out: Unsubscribe from promotional marketing messages anytime.

Questions About Privacy?

Reach out to our privacy compliance team via email, call, or WhatsApp:

Email: dokanonlinetrader@gmail.com
Address: Dokan Online, Karachi City, Karachi 74900, Pakistan