Return & Refund Policy

We want every experience with us to be smooth, fair, and stress-free.

At Dokan Online, your satisfaction is our priority. We deliver 100% original, quality-checked products. If something goes wrong, we're always here to make it right.

📦 Return Eligibility

We accept returns in the following cases:

• ✦ You received a wrong product — not what you ordered
• ✦ The product arrived damaged or defective
• ✦ Item is significantly different from its description

📌 Product must be in its original condition — unused, with all original accessories and packaging intact.

🔄 How to Initiate a Return

Contact us within 3 days of receiving your order:

• ✦ WhatsApp us at +92 370 1114260
• ✦ Share your order details and describe the issue
• ✦ Send clear photos or a short video of the product
• ✦ Our team will guide you through the next steps promptly

💰 Refund Process

• ✦ Refund or replacement processed within 3–5 working days
• ✦ Refunds via bank transfer or EasyPaisa/JazzCash
• ✦ You'll receive a confirmation message once processed

ℹ️ Things to Keep in Mind

• ✦ Return must be requested within 3 days of delivery
• ✦ Product must be unused and in original packaging
• ✦ Items with customer-caused damage may not qualify
• ✦ For any special situation, just contact our support team — we're happy to help!

Need Help? We're Here!

Our friendly support team is just a message away.